MyDIY Advisor LLC - Privacy Policy

Effective Date: October 5, 2025

1. Introduction

Welcome to MyDIY Advisor LLC ("Company," "we," "us," "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mydiyadvisor.com, use our mobile application, or purchase our services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

2.1. Information You Provide to Us

  • Personal and Contact Data: Your first and last name, mailing address, email address, and telephone number.

  • Project Data: Descriptions, plans, notes, and any photographs or videos you provide of your home and project areas.

  • Payment Data: Data necessary to process your payments, such as your payment instrument number (e.g., a credit card number) and the security code associated with your payment instrument. All payment data is stored by our third-party payment processor.

  • Communications: The content of emails, text messages, and other communications between you and us.

2.2. Information We Collect Automatically

  • Usage and Device Data: We may automatically collect information when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.

2.3. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies on the site to help customize the Services and improve your experience.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

  • Provide and manage your selected Services (e.g., create project plans, schedule consultations).

  • Process payments and refunds.

  • Communicate with you regarding your account or services.

  • Email you with newsletters or other promotional materials, from which you can opt out at any time.

  • Monitor and analyze usage and trends to improve our website and service offerings.

  • Comply with legal and regulatory requirements.

4. How We Share Your Information

We do not sell your personal information. We may share information we have collected about you in certain situations:

  • With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, including payment processing, email delivery, and website hosting.

  • By Law or to Protect Rights: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (1) conform to the edicts of the law or comply with legal process served on us; (2) protect and defend our rights or property; and (3) act under exigent circumstances to protect the personal safety of users of our Services or the public.

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Data Rights

You may have certain rights regarding your personal information, depending on your location. These may include the right to:

  • Request access to your personal data.

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

To exercise these rights, please contact us using the contact information provided below.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

MyDIY Advisor LLC

help@mydiyadvisor.com

1-248-495-0996